Transforming FinTech with Doxo

Stabilized systems and enhanced user experience for Doxo, reducing downtimes and payment errors.

Functional Testing, Test Automation, Performance Testing, Usability Testing

Client Overview

  • Challenges:

    • Frequent system downtimes causing disruptions in service.

    • Payment processing errors leading to customer dissatisfaction.

    • User interface issues resulting in poor user experience.

  • Objectives:

    • Improve system stability and reduce downtime.

    • Minimize payment processing errors.

    • Enhance the user interface to improve overall user experience.

Approach

  • Strategy: Implemented a comprehensive QA strategy focusing on automated testing, continuous integration, and user interface improvements.

  • Process:

    1. Initial Assessment: Conducted an in-depth analysis to identify key pain points.

    2. Test Automation: Developed an extensive test automation suite using Selenium to cover all critical functionalities.

    3. Performance Testing: Utilized JMeter to conduct performance testing, ensuring the system could handle high transaction volumes without degradation.

    4. Usability Testing: Performed usability testing using UserTesting to gather feedback and make necessary UI improvements.

  • Tools: Selenium, JMeter, UserTesting.

Results

  • Outcomes:

    • Reduced system downtimes by 50%.

    • Minimized payment processing errors by 75%.

    • Improved user satisfaction by 30% due to enhanced UI.

  • Impact:

    • Increased customer trust and loyalty.

    • Higher transaction volumes due to improved system reliability.

View Other Projects