Transforming FinTech with Doxo

Client Overview

• Challenges:

  • Frequent system downtimes causing disruptions in service.

  • Payment processing errors leading to customer dissatisfaction.

  • User interface issues resulting in poor user experience.

• Objectives:

  • Improve system stability and reduce downtime.

  • Minimize payment processing errors.

  • Enhance the user interface to improve overall user experience.

Approach

• Strategy: Implemented a comprehensive QA strategy focusing on automated testing, continuous integration, and user interface improvements.

• Process:

  1. Initial Assessment: Conducted an in-depth analysis to identify key pain points.

  2. Test Automation: Developed an extensive test automation suite using Selenium to cover all critical functionalities.

  3. Performance Testing: Utilized JMeter to conduct performance testing, ensuring the system could handle high transaction volumes without degradation.

  4. Usability Testing: Performed usability testing using UserTesting to gather feedback and make necessary UI improvements.

• Tools: Selenium, JMeter, UserTesting.

Results

• Outcomes:

  • Reduced system downtimes by 50%.

  • Minimized payment processing errors by 75%.

  • Improved user satisfaction by 30% due to enhanced UI.

• Impact:

  • Increased customer trust and loyalty.

  • Higher transaction volumes due to improved system reliability.